The SCOR model describes the business activities associated with satisfying a customer's demand, which include plan, source, make, deliver, and return. These are what?

• A. Supply chain metrics
• B. Five supply chain processes
• C. Five distribution channels
• D. Five product life cycle stages

Answer: (B)

The idea being tested is that the SCOR model organizes activities that satisfy customer demand into five core processes: plan, source, make, deliver, and return. These are the five supply chain processes, because the framework uses them to map end-to-end operations from forecasting and planning through procurement, production, distribution, and reverse logistics. This view helps you measure performance and spot improvement opportunities across the whole chain. They aren’t metrics, distribution channels, or product life cycle stages.